For the Students-Only properties, we can only accept active students from local and international schools. Prior to confirming your booking, you will need to present your valid student ID or university acceptance letter, showing that you're currently enrolled or accepted at a university. The validity dates should match your booking dates. For Non-Student properties, we can accept anyone above 18 years old.

Your booking is confirmed once you have submitted the required information on our guest portal. The guest portal link is sent to you within a few minutes of making the booking. The guest portal link URL should contain the words “mycheckin.direct.” Once you have submitted the information, our team will verify your ID and other information and they will mark your booking as confirmed if everything matches the property’s acceptance criteria. Once your booking is confirmed you will receive a notification from us, but there is a need to contact us to re-confirm. Please expect to receive your check-in instructions no sooner than 24 hours prior to the check-in time of the property.

If your check-in is more than 48 hours away, please send us a message on the booking portal through which you have booked the property and our team will get back to you. Don’t worry, your booking is held during this time, so there’s no need to call us. If your check-in is in the next 48 hours, please reach out to us at our urgent helpline at +44 (0) 333 014 8499 . 

Your comfort is our priority, and completing the guest portal is crucial for us to ensure a seamless experience for you. If you don’t complete the guest portal, our team won’t be able to verify your information and confirm your booking. You also won’t be able to receive the check-in instructions and our team will need to reach out to the booking portal to cancel your booking. 

We truly want your stay to be special, and we understand that the view plays a significant role in that experience. However, please bear in mind that the view is closely tied to the specific room you are assigned. As mentioned earlier, due to the nature of room allocation, we're unable to guarantee a particular room or view. This unfortunately means we can't provide assurance regarding the view you'll have 

We are unfortunately not able to provide the precise floor numbers beforehand. This is because the allocation of rooms takes place on the day of your check-in, taking into account real-time availability and our meticulous housekeeping schedule. Our intention is to ensure your stay is as comfortable and well-prepared as possible, so if there are any accessibility requirements or anything else that we need to be aware of, please do reach out via the booking platform. 

You can look forward to receiving detailed check-in instructions 24 hours before your check-in time. These instructions will include the complete address of the property as well as guidance on obtaining the keys to your room. 

All available photos have been shared on the booking platform, and we don't have any additional images to offer at this time. 

If your reservation was made via Airbnb, you will find details about the bed size under the 'Where you'll sleep' section as shown in screenshot on the right-hand-side of this page. For those who booked through Booking.com, you can easily locate the bed size by clicking on the specific room type, just as demonstrated in the screenshot provided below. If you booked directly with us, please reach out our team at hello@guest365.co.uk or +44 (0) 333 014 8499.

Unfortunately, we are unable to alter the bed configurations beyond what has been specified on the booking platform. We sincerely appreciate your understanding of this limitation, and we're here to ensure your stay is as comfortable as possible within the existing arrangements. 

To ensure your arrival is as smooth as possible, we'll send you all the essential check-in details to the booking platform you booked or via email, approximately 24 hours prior to the start of your check-in time. These instructions will contain crucial information, including the property address and the process to obtain the keys to your accommodation. Your attention to these instructions is greatly appreciated as they're designed to guide you seamlessly from the front of the building to your room. Kindly make sure to adhere to the provided check-in guidelines and arrive at the property within the designated check-in timeframe. Your comfort and convenience during this process are our top priorities. 

Our standard check-in time is at 3 pm. The exact check-in window will be thoughtfully included in the check-in instructions, which we will send your way around 24 hours before your scheduled check-in start time. This way, you'll have all the necessary details at your fingertips to ensure a seamless and stress-free arrival. 

We appreciate your understanding as we navigate a situation of high demand and a busy housekeeping schedule. You need to reach out to us 1-2 days before your check-in date so we can determine the availability. Early check-in incur an extra non-refundable fee:

• £60.00 - Before 11am 

• £50.00 - 11am to 1pm 

• £30.00 - 1pm to 3pm 

For a detailed overview of what is included in your stay and the specific amenities available in both the room and throughout our establishment, we kindly suggest checking our listings on the booking portal. These platforms are regularly updated to provide our esteemed guests with the most accurate information. 

Yes, we do provide towels for our guests. Your comfort and convenience are of utmost importance to us. 

Yes, the bed is equipped with fresh linen. We prioritize the comfort and satisfaction of our guests, so you can expect high-quality, clean, and freshly laundered linens during your stay. 

While we proudly offer WiFi to all our guests, the speed and specifics of connecting may varyacross our locations. Rest assured, our dedicated reception or check-in team will be at hand to assist you in ensuring a seamless connection. Whether you're joining a business meeting, streaming entertainment, or simply browsing, we aim to provide a connection that supports your needs. For any issues or concerns, please do not hesitate to reach out to our guest experience team as we're here to ensure your stay is as convenient as possible. 

Regarding hair dryers and irons, while they might not be a standard inclusion in every room, they can certainly be requested. If you require one, kindly get in touch with the reception team. Their availability depends on the demand and inventory at any given time. 

Currently, our property do not have fans or air conditioning systems installed. We've designed our accommodations to ensure natural ventilation and comfort throughout the year. 

Yes, we do provide pots and pans in our kitchens. Whether your kitchen is shared or private depends on the specific room type you've booked. Please feel free to utilise these amenities during your stay, and if you have any further requirements or questions, our team is here to assist. 

Unfortunately it is not possible for us to provide extra pillows, blankets, or towels beyond what is already supplied for each room.

Unfortunately, visitors are not allowed due to the safety and security of the residents in the building. We strive to maintain a peaceful and comfortable environment for all our residents. Your understanding and cooperation are greatly appreciated. 

We provide a thorough cleaning of the accommodation prior to your check-in. However, please note that we don't offer additional cleans during your stay. If you have any further queries or concerns related to the cleaning process, we encourage you to reach out to our guest experience team. You can message us directly through the portal where you made your booking, and we'll be more than happy to assist. 

No. Our accommodations are strictly non-smoking. This policy is in place not only to ensure a fresh and pleasant environment for all our guests but also to uphold stringent safety standards. Smoking can pose fire risks and jeopardize the well-being of other guests due to second-hand smoke exposure. We appreciate your understanding and cooperation in maintaining a safe and comfortable atmosphere for everyone. 

We have laundry rooms available for your convenience in most of our properties. Please be aware that there is a fee associated with using the laundromats. These facilities are designed to make your stay with us as comfortable as possible, ensuring you always have access to clean clothing and linens. If you need information on the specific fees or how to use the machines, our team is always here to assist. 

Our standard check-out time is at 10 am. You will receive a check-out message 24 hours prior to your departure date, which will provide you with all the necessary details. This ensures that you have the most up-to-date information and a smooth departure process. Please keep an eye on your inbox for this notification. Please note that you can also find the checkout time in the listing on the booking channel through which you made the booking. 

You need to reach out to us 1-2 days before your check-out date so we can determine the availability. Late check-out incur an extra non-refundable fee:

• £30.00 - 10am to 1pm 

• £50.00 - 1pm to 3pm

• To inquire about extending your stay, please reach out to our guest experience team through hello@guest365.co.uk or call at +44 (0) 333 014 8499 . They will assist you with availability and any necessary arrangements. Please note that we require at least 24hours notice to extend your stay. 

Whilst we love furry friends, for the comfort and potential allergies of all our residents, pets are not permitted in any of ourproperties. 

We’d be delighted to assist further! If your query isn't urgent, we kindly request you to send us a message through the platform where you made your booking. For questions that require a more immediate response or personal touch, you can reach us at +44 (0) 333 014 8499.

We're here to ensure that all your concerns are addressed and your stay is as comfortable as possible.